Blog Posts

If Your COO Is Solving Every Fire, They’re Not Leading the Organization

If Your COO Is Solving Every Fire, They’re Not Leading the Organization

If Your COO Is Solving Every Fire, They’re Not Leading the OrganizationFernando Miranda
Published on: 13/10/2026

Multi-shop COOs can become trapped as the company's highest-level firefighter instead of building capable store leaders. This article explains why the COO's job is to create leadership capacity and solve recurring systems problems.

COO leadershipmulti shop operationsfirefightingleadership capacitystore manager development
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A COO Should See the Problem Before the Owner Feels It

A COO Should See the Problem Before the Owner Feels It

A COO Should See the Problem Before the Owner Feels ItFernando Miranda
Published on: 08/10/2026

A strong multi-shop COO cannot rely on instinct and store visits alone to know whether the company is healthy. This article explains how second-in-command leaders can use KPIs and operating patterns to problems before they become owner level problems

COO KPIsmulti shop operationsauto repair metricsoperational excellenceleadership scorecards
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