A COO Should See the Problem Before the Owner Feels It
Fernando MirandaPublished on: 08/10/2026
A strong multi-shop COO cannot rely on instinct and store visits alone to know whether the company is healthy. This article explains how second-in-command leaders can use KPIs and operating patterns to problems before they become owner level problems
COO KPIsmulti shop operationsauto repair metricsoperational excellenceleadership scorecards